FAQs

Yes, Cash on Delivery is available across Pakistan. You can place your order online and pay when your parcel arrives.

Choose your product, select the color or variant if available, click Add to Cart, and complete your details at checkout.

Yes, our team may contact you through phone call, SMS, or WhatsApp to confirm your order before dispatch.

Estimated delivery time is usually 7–14 working days after your order is confirmed.

Yes, we deliver across Pakistan through courier partners.

Free delivery is available on orders above Rs. 3,000. Delivery charges may apply on orders below Rs. 3,000 if applicable.

Many of our lamps support USB charging or rechargeable use. Please check the product description for details before ordering.

Most rechargeable lamps include a USB charging cable. Please check the “What’s in the Box” section on the product page.

Yes, LumaNest lamps are great for bedrooms, desks, kids’ rooms, gaming setups, birthdays, room decor, and cozy home ambiance.

Our desk lamps and touch lamps are suitable for study tables, work desks, bedside use, and everyday lighting. Galaxy projectors and crystal lamps are more suitable for ambiance and decor.

Please contact us within 24–48 hours of delivery with clear photos and an unboxing video if available. Our team will review your request and help with exchange support.

Change-of-mind returns may not be accepted once the product has been delivered, especially if the product is opened, used, or not in original condition.

Contact us within 24–48 hours with your order details and clear photos of the item received.

You can contact us through WhatsApp or email for product questions, order confirmation, delivery updates, and after-sales support.

We try to respond as soon as possible during working hours.